FAQ

Do you have Afterpay?

Yes. Snack now and pay later!

 

How much does shipping cost?

Shipping is a FLAT RATE of $14.99 or FREE for all orders $100 or more

PLEASE NOTE: Insurance coverage up to $500 is optional via checkout for an additional cost.

(Only eligible for orders from $100-$500)

Please read our shipping policy for more information. 

https://fancycandy.com.au/policies/shipping-policy

 

Do you offer local delivery?

Yes. Minimum is $50 on orders and FREE delivery for selected postcodes within NSW listed below:

CURRENTLY UNAVAILBLE UNTIL COVID RESTRICTIONS HAVE BEEN LIFTED

    Please read our shipping policy for more information.

    https://fancycandy.com.au/policies/shipping-policy

     

    How long will it take for my parcel to arrive? 

    SELECTED LOCAL AREAS

    Depending on the delivery route on the day and time frame, your parcel will arrive either on the same day your order was placed or the following day by the latest. You will be notified via e-mail or SMS when your order is ready for dispatch and on its way to you.

    AUSTRALIA WIDE

    Your order will arrive within 2-7 business days from the day your parcel has been shipped out. Please allow an extra day or 2 if your parcel is late before contacting us. Due to the high demand in orders and turn around times with our carrier service, delivery estimates may be effected.

    Please read our shipping policy for more information.

    https://fancycandy.com.au/policies/shipping-policy

     

    Do you deliver internationally?

    No. We do not operate or provide our products/services outside of Australia.

    Please read our shipping policy for more information.

    https://fancycandy.com.au/policies/shipping-policy

     

    Do you sell wholesale?

    No, we are strictly retailers.

     

    What if an item is damaged on its way to me?

    In the unlikely events of this happening due to the care and measures in place to ensure your parcels are being delivered to you safely, please contact us if you have any concerns about your order and we will do our best to assist further. 

    Please read our refund policy for more information.

    https://fancycandy.com.au/policies/refund-policy

     

    What is your return/refund policy?

    We will not refund or accept returns subject to change of mind or incorrect selection. Please choose carefully before purchasing.

    Please read our refund policy for more information.

    https://fancycandy.com.au/policies/refund-policy

     

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