At Mr. Fancy Candy, we strive to provide you with the best possible experience, from the moment you place your order to the moment your delicious treats arrive at your doorstep. Below are some frequently asked questions to help you better understand our processes and policies.
1. What are your processing times?
Our processing times are estimated between 2 to 3 business days. This allows us to carefully prepare and pack your order with the utmost care and attention to detail. We aim to get your treats to you as quickly as possible, but please note that processing times may vary slightly depending on the volume of orders.
2. How long does shipping take?
Shipping times are estimated between 2 to 5 business days, depending on your location. Once your order has been processed and dispatched, you can expect tracking information to be forwarded to your email. Please keep in mind that shipping times may be affected by factors beyond our control, such as carrier delays or public holidays.
3. Are you open on public holidays?
No, we are closed on public holidays. We believe in giving our team the time to rest and recharge, so we can continue to provide you with top-notch service. If you place an order during a public holiday, it will be processed once our team resume trading.
4. What are your trading hours?
Our trading hours are Monday to Friday, from 10:00 AM to 6:00 PM. During these hours, we are available to process orders, answer any questions, and assist with any inquiries you may have. Please feel free to reach out to us within these times for the quickest response.
5. Do you offer any payment plans?
Yes, we offer multiple "snack now, pay later" options with third party service providers to make it easier for you to enjoy your favorite treats. You can choose from Afterpay, Klarna Pay, Zippay, and PayPal Pay in 4. These payment options allow you to spread the cost of your purchase over time, making it more convenient to indulge in your sweet cravings.
6. Can I return my order if I change my mind?
Unfortunately, we do not accept returns in the case of a change of mind due to sanitary reasons. We take the hygiene and safety of our products very seriously, and once a product has left our facility, we cannot guarantee that it remains uncontaminated. However, if there is an issue with your order, such as a mistake or damage, please contact us, and we will do our best to rectify the problem.
7. What should I do if there is a problem with my delivery or product?
If you encounter any issues with your delivery or product, please contact us as soon as possible within our 48hr window. We are committed to ensuring your satisfaction and will work with you to resolve any problems. Whether it’s a damaged item, a missing product, or any other concern, we are here to help.
8. Where are you located?
We are located at 5/33 Holbeche Rd, Arndell Park, NSW 2148. If you’re in the area, feel free to visit us during our trading hours to pick up your order or to explore our selection of sweet treats in person.
9. Can I customize my mystery box?
No, mystery boxes cannot be customized. Part of the fun of ordering a mystery box is the surprise element! Each box is carefully picked at random, ensuring you get a unique and exciting selection of treats every time. If you’re looking for something specific or have any dietary requirements, we recommend browsing our full range of products instead.
10. How are mystery boxes selected?
Mystery boxes are picked at random each time. Our team takes great care to ensure that each box is filled with a diverse assortment of delicious candies and snacks. While we can’t guarantee specific items, we do guarantee that you’ll receive a delightful mix of treats.
11. How should I store freeze-dried candy?
Freeze-dried candy is best consumed within 7 days of opening to enjoy its optimal flavor and texture. To keep your candy fresh, store it in a cool, dry place, out of direct sunlight. Make sure to seal or close the bag tightly after each use to maintain its crunchiness and prevent it from absorbing moisture.
12. Can I cancel my order after it has been processed?
We run an automated system that generates and pays for shipping labels once your order has been processed. Due to this, order cancellations will result in a fee of $16.99 to compensate for the cost of the shipping label and restocking. We encourage you to carefully review your order before finalizing the purchase to avoid this fee.
We hope this FAQ has answered any questions you may have. If you need further assistance, don’t hesitate to reach out to us during our trading hours or view our polices for further details.
Thank you for choosing Mr. Fancy Candy, and happy snacking!